Support Shariscom’s specialised support teams provide round-the-clock investigation, analysis and resolution for standard applications, customisations and bespoke developments. Our support desk is not just a call handling facility, it is operated by an experienced support team with extensive experience of providing support to a wide range of clients, ready to address issues with fast, efficient responses.

Our flexible support service is tailored to meet each client’s specific requirements and can be provided independently or in association with our other services.

This service includes:-
24 x 7 availability through “Standard” and “Out of hours” cover
Full support desk facilities
Full call logging, handling and reporting
Detailed investigation of recurring faults
Remote access via dial-in backed by on site support
System administration
Design and set-up of housekeeping routines
Liaison with third parties